• Detailed Visio network diagram
• Full server specifications
  
• Workstation specifications
  
• Network backbone and equipment specifications
  
• Network protocol configuration
  
• Server performance & network load testing
  
• Network security
  
• Antivirus testing
  
• Backup & disaster recovery
  
• Software configuration and Licensing

Upon completion of the above documentation we can make necessary recommendations and highlight any issues that are discovered that the client may not be aware of. The audit process is the most important part in ensuring success in a final solution and provides the client with a comprehensive blueprint for their records.


NETWORK RELOCATIONS
Moving premises? Businessway can relocate your IT equipment to your new premises and setup all hardware and peripherals. Complete testing of hardware and software functionality is conducted upon completion of the relocation. This ensures that everything is ready for all users at the recommencement of business. A site inspection and labelling of equipment is made at the original premises prior to the move. If you prefer to have the equipment moved yourself then we can assist in the re-setup of all hardware after the relocation.

I.T SUPPORT
Phone support is provided for with a single point of contact so that an ongoing relationship and history of the site is maintained. Remote management and support is also available via dial up or Internet
utilities.

On-Site support by a network engineer at competitive market rates is available on the following arrangements

• AD-HOC on an hourly basis
• Prepaid hour labour packs
• Fixed price job costings

The above arrangements may be beneficial in different scenarios but the pre paid labour packs offer a considerable discount on the standard hourly rate.


MAINTENANCE AGREEMENTS
Maintenance is an important part of keeping a network in good shape and allows us to be pro active (able to pre-empt any possible problems) which may cause a major interruption to operation in the near future. Ongoing regular maintenance should be regarded as an investment in your I.T equipment as it often extends the lifespan of your existing hardware and software. Performance tweaking and fine tuning of a network is also conducted during maintenance visits. A maintenance contract can be made up to suit the size of your organisation with a frequency to suit your needs. A maintenance contracted client receives the following benefits.

• Priority service
  
• Discounted rate
  
• Free Phone support (limited by conditions of contract)
  
• 24 hour emergency contact phone no
  
• Remote management
  
• Ongoing recommendations & reports
  
• A job log kept onsite to track work conducted.
  
• Full site documentation (maintained and updated as changes occur)
  
• Backup logs are received via email daily and examined by an engineer
  
• A comprehensive maintenance checklist is conducted on every visit.

PROJECT MANAGEMENT
Businessway can offer full project management on any proposed I.T rollout or solution to be instigated. This includes all critical timing issues and allocation of resources to the relevant aspects of the job. All Businessway provided solutions are fully managed from start to finish regardless of the size or nature of the project. Detailed Gantt charts are provided prior to the commencement of proposed works.


SOFTWARE LICENSING
Businessway can assist your organisation in complying with software licence regulations by conduct a complete software audit of your organisation and compiling a report of versions numbers in use and the number of licences held. This will allow you to determine what if any software purchases are required to comply with software usage policies and law.


BROADBAND ADSL
The latest in broadband technology ADSL is available from Request DSL backed with SLA (service level agreements) of 99% up time. Converting to ADSL has the benefits of higher bandwidth on internet connections, No need for separate phone lines, Cheaper cost as compared with ISDN and leased lines. Point to Point secure networking across an ADSL connection called VPN (virtual private network) is possible with increased cost benefits and more flexibility than previous technologies. Large emails with attachments benefit from the higher bandwidth and are transmitted and received much faster than standard 56K modems.

A single high bandwidth ADSL web connection can be shared amongst many users using router and firewall devices mentioned earlier in the products section.

COMPUTER REPAIRS & UPGRADES
All computer makes and models are repaired or upgraded by Businessway in our repair centre (onsite service available see I.T support earlier). A qualified technician will diagnose the problem quickly and notify the client of all necessary repairs prior to works being commenced. Recommendations may be made on possible upgrades or replacement items. All repairs & upgrades
are covered by warranty.


PRINTER REPAIRS & MAINTENANCE
Major printer brands such as Hewlett Packard, Canon, Epson, Kyocera are all repaired either onsite or at our repair centre. Regular maintenance can be scheduled to keep your printers running smoothly without those annoying paper jams.


DATA CABLING
Data cabling services can be provided to service your networking requirements. Cat5 and Optical fibre networks are designed and installed by qualified Austel approved installers. New installations or additional access points can be arranged. Inspection and certification of existing cabling is conducted upon request for network suitability and reliability.