• Free diagnosis of suspected faulty equipment.
• $88inc GST per hour for repairs.
• Maximum charge of 2 hours labour for virus and Spyware removal.
• Free quotes on repairs and upgrades.
• All work is guaranteed.

AD Hoc onsite services (on demand)*

• Callout fee of $66 Inc GST in the Sydney Metro area. (Callout fee for the Hills District is waived)
• Standard rate is $143 Inc GST per hour with a 1 hour minimum (additional hours charged in 30min increments)
• Standard rate available 8am to 8pm Mon - Fri
• 2 X standard rate outside of these hours
• Same or next day service

Fixed price job costings

• Scoped depending on proposed works but billing is capped with a maximum number of billable hours per task or job. Price is negotiated with the client. This pricing plan is suited to project rollouts etc.

Maintenance Agreements*

This is customised on a site by site basis depending upon the number of systems and servers etc. An accurate assessment of cost and frequency of visits can only be made after a free onsite inspection.
• A predetermined number of hours of maintenance per month in which a comprehensive checklist is completed and other tasks as directed are conducted.
• Discounted hourly rate for additional services
• NO Callout fee in the Sydney Metro area.
• NO Minimum onsite duration
• Free limited phone support
• Emergency 24 Hour contact phone number
• 4 hour response time for critical issues (e.g. server down)
• Next day response for non-critical issues (usually same day but not guaranteed)
• 12 month contract duration with a 30 day written notice required to opt out.
• Ongoing recommendations & site folder with running logs.
• Primary and secondary engineer appointed to your site.
• Remote monitoring option available (software provided)


*Some specialised services may be charged at a higher rate and the client will be notified prior to the works commencement.